Privacy Policy

1. Who This Policy Applies To

This Privacy Policy applies to information collected through the Southern Cross Resources SA website, including enquiry forms, quote request forms, and general website interactions.

• Business/legal entity name: Southern Cross Resources SA Pty Ltd
• Privacy Contact: Privacy Officer, Southern Cross Resources SA

2. Information We May Collect

When someone contacts Southern Cross Resources SA or requests a quote, we may ask for information that helps us understand the enquiry and respond appropriately.

• Name
• Company name
• Email address
• Phone number
• Project or site location
• Type of waste or material
• Approximate volume
• Preferred timing
• Message or enquiry details
• Photographs, documents, and other files voluntarily submitted with an enquiry, including any personal information contained in those files.

3. Why We Collect This Information

This information is collected so the team can understand the request, confirm whether the material or service may be suitable, and respond with the appropriate next step.

• Responding to quote requests and service enquiries
• Understanding material type, site location, volume, and timing
• Confirming whether a load or material may require approval before arrival
• Communicating with customers, contractors, or project contacts
• Improving website enquiry handling and customer communication
• Maintaining appropriate business records and meeting applicable legal, regulatory, accounting, operational, and compliance obligations.

4. Website Analytics and Cookies

We may use cookies, analytics tools, and conversion-tracking technologies to understand website usage, measure enquiry activity, improve website performance, and support marketing activities. The tools used may change from time to time. Where required, visitors will be provided with appropriate cookie information or consent options.

• Cookie banner required
• Google Analytics 4
• Google Search Console

5. How Information May Be Stored or Shared

Information submitted through the website may be received by Southern Cross Resources SA or its authorised website, administration, or service teams for the purpose of responding to enquiries and managing service requests.

• Quote form recipient inbox
• CRM or form storage platform
• Website hosting platform
• Third-party service providers

Information should not be sold or used for unrelated purposes. 

6. Data Security

Southern Cross Resources SA should take reasonable steps to protect information submitted through the website. This may include secure website access, SSL, spam protection, and controlled access to form submissions.

7. Accessing or Updating Personal Information

Visitors may contact Southern Cross Resources SA to request access to, correction of, or deletion of personal information held about them, subject to any legal, operational, or record keeping requirements.

To request access to, correction of, or deletion of personal information, contact the Privacy Officer through our website Contact page or using the contact details at the end of this policy. We may need to verify your identity before completing a request.

8. Links to Other Websites

The website may include links to third-party websites or platforms. Southern Cross Resources SA is not responsible for the privacy practices or content of external websites.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version should be published on this page.

• Last updated: 26 August 2026

10. Contact Us About Privacy

For privacy-related questions, contact Southern Cross Resources SA using the details below.